SITE & TECHNICAL

information about

SITE & TECHNICAL

I’m having  trouble placing an order

We’re sorry you’re experiencing technical issues!

  • Make sure you have chosen the correct country on the start page. On your mobile device, you’ll find the flag at the very bottom of the page. Click on this to change the country.
  • Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.
  • Use Google Chrome as your browser.
  • Make sure to enter all the details in your address fully and correctly.
  • Try using a different payment method.

If you have tried all the suggestions above and you still can’t place an order, contact us and will help you! If you encounter any errors, please take screenshots and submit them with your request.

Do I have to create an account to place an order?

No, you don’t! You can place an order without having an account. However, a user will be created, connected to the e-mail address you used when placing the order. 

How do I  create a LE MOOI account?

We have made it easy to become a part of LE MOOI. Simply go to the top right corner of the homepage, click on the user icon and sign up. 

Just fill in your personal information and follow the steps. Welcome to LeMooi, happy shopping! 

Where can I see my order details?

If you wish to double-check your order details after your order has been placed, you can do so in My Account by selecting the Orders tab. You can also find registered details regarding your order in the order confirmation sent to your email. 

It is not possible to change your order details after the order has been placed. Therefore, we ask you to make sure that you enter the correct shipping/billing address and personal information before completing your purchase.

How do I edit my personal information?

When logged into your LE MOOI account, go to My Account. There you can edit all your personal information such as shipping/billing address, phone number etc.

Can I save products on my account?

Yes you can! Simply click on the heart on the product and it will be saved to your wishlist in your LE MOOI account. To access your saved items, click on the heart at the top right corner of the page or go to My Page and then Likes.